Refund policy

We are committed to ensuring your satisfaction with your purchase. If you receive cans that are punctured or leaking, or if there are missing items in your order, please contact us promptly, and we will be happy to issue a credit or replacement.

Please note that dented cans are still safe to consume and do not qualify for a refund or replacement. Silent Flower does not accept returns or exchanges under any circumstances, except for orders returned due to an insufficient address or damage that occurred during transit.

Subscription Cancellation

You may view, edit or cancel your subscription at any time by (1) clicking the link in the email you received when you started your subscription, or (2) logging into your account in our store and managing your subscription settings.

Cancellations must be submitted no later than 24 hours prior to the next billing date to prevent the upcoming charge. Any orders that have already been billed, processed, or shipped are not eligible for cancellation, refund, or modification.

Canceling a subscription does not retroactively cancel or refund prior orders. After cancellation, no future recurring charges will be applied unless the subscription is reactivated by the customer.

If you have any questions, feel free to send our friendly team a note at hi@drinksilentflower.com, and we will be happy to assist. 

Damaged Deliveries

For any cans that arrive damaged, we will:

• Replace the quantity of damaged cans(if more than 3 cans)
• Issue a credit equivalent to the value of the damaged cans (if less than or equal to 3 cans)
  
• Please note, we cannot send singular cans in the event that less than or equal to 3 cans have been damaged. In this case, we will provide a future credit.

Missing Deliveries

In the event of a missing delivery, please allow up to 24 hours after the carrier marks your package as “delivered,” as it may still be in transit. If your delivery does not arrive within this timeframe, contact us, and we will work with you to provide either a replacement or a full refund.

Thank you for your understanding and cooperation. We are here to ensure you have a smooth and enjoyable experience with us.